Taiso

Privacy Policy

Last Updated: February 2026

1. Introduction

Taiso AI ("we," "our," or "us") operates the SOP Engine platform at taiso.ai. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Name
  • Company name (optional)
  • Authentication data (managed by Clerk)

2.2 Usage Data

We automatically collect:

  • API requests and responses
  • Usage statistics and metrics
  • IP addresses and access logs
  • Device and browser information

2.3 Content Data

When you use our service, we process:

  • Projects and files you upload
  • Standard Operating Procedures (SOPs) you create
  • Generated outputs and structured data
  • Chat conversations and interactions

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your API requests and generate outputs
  • Improve our AI models and algorithms
  • Communicate with you about your account
  • Monitor usage and prevent abuse
  • Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers in AWS infrastructure. We implement industry-standard security measures including:

  • Encryption in transit (TLS/HTTPS)
  • Hashed API keys (SHA-256)
  • Access controls and authentication
  • Regular security audits

5. Third-Party Services

We use the following third-party services:

  • Clerk - Authentication and user management
  • OpenAI/Anthropic - AI model providers for content generation
  • AWS - Cloud infrastructure and hosting

These services have their own privacy policies. We recommend reviewing their policies to understand how they handle your data.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us. Some data may be retained for legal or operational purposes.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications

8. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session and improve user experience. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@taiso.ai